I found Kleene and it was a bit of a godsend – exactly what I was looking for. It’s a great tool and more people should be using it. By working on building it yourself, you’re not saving money, you’re spending time, and it’s diminishing returns. We first went down the consultancy route and had dashboards built directly from our transactional database, but soon realized that visualization wasn’t the answer in a scaling business – within three months, they were redundant as our metrics had evolved. If we hadn’t been on top of data or been willing to invest in data, we wouldn’t be in the position we’re in now. People, particularly investors, are receptive to data.
John Hughes, Chief Information Officer
We were focused on outcomes. The speed with which Kleene got us up and running was phenomenal and together we were able to quickly gain the confidence of the leadership team. Most importantly, it gave our investors confidence that we were in control of our business.
Accessing a single customer view across the business; customer number, revenue and orders, has been the biggest impact of kleene. With this information and a clear data infrastructure, we can answer investor questions with confidence. We are utilizing the data surfaced to add value to our customers and improve our internal processes, reducing time spent on admin and ensuring accuracy across the board. Our experience couldn’t have been better – specializing in working with scale ups, kleene are able to provide advice to their clients, continuously adding value and going the extra mile.
I think one of the most important parts is that now my job has completely changed. I can now actually use all this data that’s been perfectly prepared and actually analyze it which is what I’m here to do, like drive value for the company. It’s been really great as well because we’ve been able to bring a lot of our marketing channels’ performance in house, which means we don’t need agencies that we’ve been paying a lot money for.
We needed a solution that offered the core foundations and enabled everyone to answer business questions in the most efficient way, without having to hire data engineers to solve common ETL problems or building a complex infrastructure to do so. Kleene has provided a simple and efficient solution which connects our data and provides every function with greater insight. The time saved through the automation of reports has been phenomenal – before we started automating reports, it was a nightmare. On a service level, the responsiveness and support we have received from the team has been amazing!
Kleene helped with strong professional business understanding through data to help drive the right business decisions. They helped us shaping our data to get holistic overview of our business. They are quick at reacting to our requests and have a highly skilled team to deliver on their promises. Kleene takes the lead on the data engineering and enable us to focus on the insights. We can highly recommend Kleene as a business partner.
The most important thing you need when going to franchise or going to investors is data, and you need organized data. Now, through kleene, we have that. We are a young business when it comes to data and kleene completely accepted that – without judgment or a hint of superiority. The team completely understood where we were and guided us through the data journey with patience and support. Detailed follow-ups (which were always accurate and spot on) after each of our meetings throughout the process allowed me to share updates internally.
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